A Great Experience to Every Customer, Every Time
When we set out to make a best-in-class solution for your trucking business, our number one priority was to make sure you, your team, your drivers, and your customers could use that solution easily and efficiently to make your business better.
That’s why our customer support is top of mind from the first moment you contact us and every day after that. Our support team has over 50 years of experience in the transportation industry. We know trucking logistics because that’s always been our business. Customers know that we were in their shoes at one point and that we understand transportation doesn’t stop. Our support team keeps things moving, allowing our clients to focus on their success instead of their TMS software. We are happy to pick up the phone or set up a virtual session to solve any problem as quickly as possible.
When you need help, our support team is here for you.
Meet Our Support Team
Our support team is here to support you and prides itself on always getting you the answer you need as quickly as possible. Customer support isn’t just about resolving issues. It’s about providing a great experience to every customer, every time.
Here Are Our Promises to Our Customers:
Efficiency & Self Service
- first stop, comprehensive digital help center that has its own FAQs and guides
- every request has a human contact who handles requests from end to end, and the team knows exactly who’s working on what so nothing is missed
Response Time
- exceptionally quick responses by our dedicated support team
- frequently asked questions and answers easily accessible online 24-7
Availability
- quality technical support via a series of channels that include phone, email, and online portal
- personalized approach in order to find the best solution for each case
- step-by-step guide until the issue at hand is solved
Driven by Real-World Results
One of our largest customers didn’t have integration technology, forcing a lot of manual effort. In only a few weeks of effort, Magnus developed and implemented an automated process to ensure their orders and order documents were automatically imported into the platform. This was completed without any additional work from our internal resources or our customer’s IT resources (which were spread thin).
Jason Cook, Head of Operations | Pasha
Our company uses Magnus Technologies TMS as our only operating system. The system works great for our needs, both internally and externally. The support staff is one of a kind, always available.
I would recommend and put this group above all other IT support staff that I have worked with in my 38 years of experience in the car haul business.
Paul Brooks, Controller | LNR Auto Transport, LLC
I can’t give enough thanks for our Support Team at Magnus. They are always on top of any issue we have, whether it is during business hours or even a phone call after hours for an update on a project they were working on earlier. If we can’t figure it out I know all I have to ask and they will.
Tonia Brown, Sr. Operations Manager | Proficient Auto Transport
Technology is at the foundation of our success in the industry and our competitive advantage in the market. Magnus TMS is the bedrock of that foundation, allowing us to offer customers: order visibility, tracking, invoicing, and real-time event reporting and delivery confirmation.
United Road Services
Within two days of using the Magnus TMS, I’m already much more comfortable doing everything I need to do than I was in 9 months of using our former legacy software.
Woody, Terminal Manager | Pasha
0%
of Customers
say they are extremely satisfied once ticket is closed
0%
of Tickets
have their first response in under 15 minutes
Please reach out to our Support Team with any support questions:
