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When we set out to make a best-in-class solution for your trucking business, our number one priority was to  make sure you, your team, your drivers, and your customers could use that solution easily and efficiently to make your business better.

That’s why our customer support is top of mind from the first moment you contact us and everyday after that. Our support team has over 50 years of experience in the transportation industry. We know trucking logistics because that’s always been our business. Customers know that we were in their shoes at one point and that we understand transportation doesn’t stop. Our support team keeps things moving, allowing our clients to focus on their success instead of their TMS software. We are happy to pick up the phone or set up a virtual session to get solve any problem as quickly as possible.

When you need help, our support team is there for you.

Meet our support team:

Our support team is here to support you and prides itself on always getting you the answer you need. Customer support isn’t just about resolving issues. It’s about providing a great experience to every customer, every time.

Here are our promises to our customers:

  • Efficiency & Self Service
    • first stop, comprehensive digital help center that has its own FAQs and guides
    • every request has a human contact who handles requests from end to end, and the team knows exactly who’s working on what so nothing is missed
  • Response Time
    • exceptionally quick responses by our dedicated support team
    • frequently asked questions and answers easily accessible online 24-7
  • Availability
    • quality technical support via a series of channels that include phone, email, and online portal
    • personalized approach in order to find the best solution for each case
    • step-by-step guide until the issue at hand is solved

Our company uses Magnus Technologies TMS as our only operating system. The system works great for our needs, both internally and externally. The support staff is one of a kind, always available. When tickets are opened, the response time is usually within minutes and resolution, based on the complexity is within an hour at most. The support staff takes the time, rather than always responding via email to call us to go over items that we need additional training on or if they can help us for future fix on what the issue is, they go to great lengths of detail to put as much ownership in our control as possible.  I would recommend and put this group above all other IT support staff that I have worked with. Note that I have 38 years of experience in the Car Haul business and have dealt with many along my journey.”
Paul Brooks
Controller, LNR Auto Transport, LLC

“I can’t give enough thanks for our Support Team at Magnus.  They are always on top of any issue we have, whether it is during business hours or even a phone call after hours for an update on a project they were working on earlier.  If we can’t figure it out I know all I have to ask and they will.”
Tonia Brown
Sr. Operations Manager, Proficient Auto Transport

Stats:

  • 98% of customers
    say they are extremely satisfied once ticket is closed
  • 30% of tickets
    have their first response in under 15 minutes, 20% of tickets have their first response in 15-30 minutes (68.32% of tickets receive their first response in under an 1 hour)

Please reach out to our Support Team with any support questions:

Monday – Friday, 6am to 11pm ET*
*on call on the weekends
[email protected]
(877) 381-4632

Online Portal


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