When we set out to make a best-in-class solution for your trucking business, our number one priority was to make sure you, your team, your drivers, and your customers could use that solution easily and efficiently to make your business better.
That’s why our customer support is top of mind from the first moment you contact us and everyday after that. Our support team has over 50 years of experience in the transportation industry. We know trucking logistics because that’s always been our business. Customers know that we were in their shoes at one point and that we understand transportation doesn’t stop. Our support team keeps things moving, allowing our clients to focus on their success instead of their TMS software. We are happy to pick up the phone or set up a virtual session to get solve any problem as quickly as possible.
When you need help, our support team is there for you.
Meet our support team:
Our support team is here to support you and prides itself on always getting you the answer you need. Customer support isn’t just about resolving issues. It’s about providing a great experience to every customer, every time.
Here are our promises to our customers:
- Efficiency & Self Service
- first stop, comprehensive digital help center that has its own FAQs and guides
- every request has a human contact who handles requests from end to end, and the team knows exactly who’s working on what so nothing is missed
- Response Time
- exceptionally quick responses by our dedicated support team
- frequently asked questions and answers easily accessible online 24-7
- quality technical support via a series of channels that include phone, email, and online portal
- personalized approach in order to find the best solution for each case
- step-by-step guide until the issue at hand is solved
Controller, LNR Auto Transport, LLC
Sr. Operations Manager, Proficient Auto Transport
- 98% of customers
say they are extremely satisfied once ticket is closed
- 30% of tickets
have their first response in under 15 minutes, 20% of tickets have their first response in 15-30 minutes (68.32% of tickets receive their first response in under an 1 hour)
Please reach out to our Support Team with any support questions:
Monday – Friday, 6am to 11pm ET*
*on call on the weekends